Refund and Cancellation

inEspect is a product of Easy Audit, an Egyptian company whose activity is digital solutions. References to “we”, “us”, or “the operator” mean Easy Audit, which provides and operates this platform.

This Refund Policy explains how refunds work for paid subscriptions and related charges on inEspect, operated by Easy Audit (digital solutions). By purchasing a plan or completing checkout, you agree to this policy together with our Terms of Service.

1. Scope

This policy covers paid company subscriptions processed through our supported payment providers (Paddle now; Paymob later) or manual invoices we issue. It does not cover free trials, complimentary access, or features that were never charged.

Card details are never stored in inEspect.

2. Free trials

Where a free trial is offered, you can evaluate the service before paying. Trial periods are not billed while active. If you do not continue on a paid plan after the trial ends, access may return to free or limited features — no refund is needed because no paid charge was collected for the trial itself.

3. Subscriptions and renewals

• Paid plans are billed in advance for the selected billing interval (monthly or yearly, as shown at checkout or on the order form).
• Unless you cancel before the next renewal date, subscriptions may renew automatically when live renewals are enabled.
• The company pays. Only Owner or Manager (`billing.manage`) manage billing.
• You can stop future renewals by cancelling or changing your plan from billing settings where available, or by contacting support.

4. When refunds may be available

We review refund requests in good faith. A refund or partial credit may be considered when:

• You were charged in error (duplicate charge, wrong plan amount, or technical billing fault on our side).
• You cancel promptly after the first paid charge and have had little or no meaningful use of paid features — typically within 14 days of that charge, unless a longer window is required by applicable law or by the payment provider’s buyer-protection rules.
• The service was unavailable for a prolonged period due to a platform outage that we could not reasonably mitigate.

5. When refunds are generally not available

• Requests made long after the billing period started, where the account used paid features extensively.
• Charges for completed billing periods that already renewed after you had access to cancel.
• Dissatisfaction with results that depend on your own data quality, configuration, or regulatory outcomes (the platform is a tooling aid, not a certification decision).
• Violations of our Terms of Service that led to suspension or termination.

6. How to request a refund

Send a refund request through Contact or email help@inespect.com / sales@inespect.com and include:

• Company account email
• Approximate charge date and amount
• Payment receipt / transaction reference if you have it
• Short reason for the request

We aim to respond within a few business days. Approved refunds are processed back through the original payment method via the payment provider; bank posting times may vary. For Enterprise or manual invoices, contact sales@inespect.com.

7. Chargebacks

Please contact us before opening a chargeback with your bank or card issuer. Many issues can be resolved faster through a support refund. Unwarranted chargebacks may result in suspension of the related account while the dispute is investigated.

8. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of paid services after an update constitutes acceptance of the revised policy for future charges.

9. Contact

Questions about billing or refunds: help@inespect.com, sales@inespect.com, or Contact.